Shipping & Delivery Policy

We strive to prepare and ship orders as quickly as possible to ensure they arrive in the best condition.

Order Processing Time

Orders are processed within 1 to 3 business days. Processing time may vary during peak seasons and promotional periods.

Shipping Time

Delivery time depends on the shipping company and destination area, and usually ranges from:

• 3 to 7 business days within the Kingdom of Saudi Arabia.

Shipping Fees

Shipping fees are calculated at checkout. Free shipping promotions may be available for selected orders or during specific periods.

Customer Responsibility

Customers are responsible for providing:

• Correct full name
• Active phone number
• Accurate and complete address

The store is not responsible for delays caused by incorrect customer information.

Shipping Delays

Delays may occur due to circumstances beyond the store’s control, including:

• High shipping demand
• Weather conditions
• Holiday seasons and official holidays

The store will continue following up with the shipping company until delivery is completed.

Lost or Damaged Shipments

If the order arrives damaged or incomplete, customers must contact customer service within 24 hours of receiving the shipment and provide clear photos.

Failed Delivery & Non-Response

If the customer fails to receive the shipment or does not respond to the shipping company, the store reserves the right to reschedule the delivery or cancel the order according to store policy.

Return Policy

At Watheer Home, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy to make the process as smooth and convenient as possible.

Eligibility for Return

To be eligible for a return, the item must be unused, unwashed, and in the same condition in which you received it. The item must also be returned in its original packaging. Return requests must be initiated within 7 days of receiving your order.

To Start a Return

Please follow these steps to begin the return process:

• Contact our customer service team via WhatsApp and provide your order number along with the reason for the return.
• Our team will issue a return label so you can hand the shipment over to the shipping company.
• Please note that return shipping costs are the customer’s responsibility.
• Once we receive your return, our team will inspect the product to ensure it meets the conditions of our return policy.
• If your return is approved, the refund will be processed to the original payment method within 14 business days, excluding public holidays. Please note that shipping fees are non-refundable.

Exchange Policy

If you would like to exchange your item for a different size, color, or style, please follow the return process above and place a new order for the desired item through our website. Exchanges are subject to product availability.

Defective or Damaged Items

We guarantee our products against manufacturing defects and damage. However, in the rare event that you receive a defective or damaged item, please contact us immediately via WhatsApp. We will work with you to resolve the issue as quickly as possible through either a replacement or a refund.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at +966538499091. We are always here to assist you and ensure your shopping experience is exceptional.

Thank you for choosing Watheer Home. We truly appreciate your trust in our products and look forward to serving you again.